Terms of service,
kept readable

Ordering and confirmation

An order is confirmed when we reply with a price and a delivery window, not when you hit submit. If we can't fulfil something, we tell you before payment, not after.

Details we need: delivery address, recipient contact if it's a gift, occasion notes, and any instructions like gate codes or ward numbers. Wrong address given means a redelivery fee if the courier has already travelled.

Substitutions, honestly

Flowers are a market product. If a variety on your order isn't at the market or doesn't pass our quality check, we substitute within the same palette and equal or better value. Photo approval before dispatch exists precisely so you see the real thing first.

If the substitution changes the feel of the bunch, we tell you before sending. 'Similar value' means similar stem price and size, not filler padding.

Delivery terms

Same-day orders close at 2pm weekdays and 11am Saturdays. Delivery windows are estimates, not guarantees, but we call if we're slipping past them. Couriers call recipients before leaving flowers unattended.

• Safe drop: aquabox left in shade, photo sent to you.
• Unsafe drop: if there's nowhere sensible, the flowers come back and we arrange redelivery.
• Recipient refusal: treated as delivered; refunds don't apply.

Cancellations and changes

Cancel or change an order free of charge up until the bunch is built. Once stems are cut and arranged, the order can't be cancelled because flowers don't un-cut, but we'll work with you on timing or address changes.

Subscriptions pause or cancel with one email, effective from the next delivery. Wedding and event cancellations follow the contract schedule: full refund more than 4 weeks out, partial inside that, since stock gets ordered for you.

Accounts and conduct

Corporate accounts get monthly invoices on 30-day terms. Overdue invoices pause the service until settled, we'll always warn first, and late fees only ever match what the contract says.

We reserve the right to refuse orders that are abusive to staff, fraudulent, or addressed to recipients who've asked not to receive from a sender. This clause exists for everyone's protection, including yours.

Disputes

Most problems die in one phone call. Ring +61 8 9221 4976 or write to bloominggiftstudio@gmail.com and we sort it. If we genuinely can't agree, disputes go to mediation first, then the courts of Western Australia.

Nothing here overrides your rights under the Australian Consumer Law. The refunds page covers the practical return process.