Refunds and
replacements, fair go

The short version

Flowers that arrive below standard get replaced or refunded, your call. Photograph the problem within 24 hours, send it to bloominggiftstudio@gmail.com or ring +61 8 9221 4976, and we action it the same day we're open.

You don't need to prove the flowers were 'unreasonable'. If you'd be embarrassed to receive them, we're embarrassed we sent them.

What's covered

• Wilted or damaged on arrival: replacement bunch or full refund, your choice.
• Wrong arrangement delivered: replacement plus the correct bunch, no charge.
• Late past the promised window: delivery fee refunded; express orders get the express fee back too.
• Stem failure inside 48 hours: with proper care (water, recut, cool spot), we replace the bunch.
• Hamper items damaged: item replaced or its value refunded.

What's not covered

A few honest exclusions:

• Flowers left in a hot car or without water after delivery.
• Normal vase life ending naturally after several days.
• Colour or variety differences you approved in the dispatch photo.
• Wrong address details supplied by the sender (though we'll still help fix the delivery).
• Recipients who refuse the delivery for personal reasons.

Edge cases get judged generously in your favour. We'd rather lose a bunch than an argument.

How to claim

Three steps, one photo:

• Photograph the problem on the day it arrives or the day it fails.
• Email the photo to bloominggiftstudio@gmail.com or ring +61 8 9221 4976.
• Tell us refund or replacement. Refunds land in 3 to 5 business days; replacements go out on the next run.

No forms to download, no 'case number', no waiting on hold. The person who answers can approve it.

Subscriptions and events

Subscriptions: a bad bunch gets replaced on the next run, or the next delivery doubles, your choice. Paused weeks are never charged.

Weddings and events: covered by the contract schedule. Cancel more than 4 weeks out for a full refund of the deposit; inside that window, refunds cover anything we haven't already bought for your date.

Corporate accounts: service credits apply to your next invoice rather than refunds, unless you'd rather have money back, that's fine too.

Your legal rights

Everything above sits on top of the Australian Consumer Law, not instead of it. ACL guarantees apply to every sale and we can't contract out of them, wouldn't want to anyway.

Disputes that somehow survive a phone call follow the process in the terms of service. Privacy around refund requests follows the privacy policy.